Return Policy
RETURNS
Unworn and unwashed merchandise can be returned within 21 days of your order delivery date. THE G LABEL does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- *Clearance items
- *Bodysuits
- *Swimwear
- *Gift cards
- *Downloadable software products
- *Some health and personal care items
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
RETURNS PROCESS
Once your return is submitted, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. Please note, we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. We cannot guarantee that your return will be processed on the day the item(s) is received. Once your item(s) has been inspected we will issue a store credit via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Body suits and swimwear are FINAL SALE.
Late or missing store credit (if applicable)
If you’ve not received your refund after 3 business days, please contact us.
We have added Route - Protection & Tracking to our website. With Route, customers will be able to add package protection against loss, theft, and damage right on the checkout page. We ask that all customers use this service to ensure Package Protection & Tracking.
ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to theglabelboutique@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theglabelboutique@gmail.com.